Privacy Policy
Last Updated: September 2026
1. Introduction
At Nativo, privacy isn't an afterthought—it's the core of how our platform is built. We are a utility network designed for your neighbourhood, and we believe trust requires protecting your personal information. This Privacy Policy explains what we collect, what we don't, and how we protect you.
2. What We Collect
- Account Information: Phone number (for OTP verification) and your chosen display name.
- Location Data: We use your device's GPS to verify your physical presence in a pincode. We do not continuously track you.
- Usage Information: Interactions, vouches, problem reports, and posts you make within your verified radius.
3. What We NEVER Collect or Share
- Exact Home Address: We verify your neighbourhood via GPS + Pincode but do not save or display your exact street address.
- Phone Numbers: Your phone number is hidden from other users. All communication happens securely in-app.
- Live Tracking: We do not track your real-time location. GPS is pinged only when you explicitly verify your area or post a localized issue.
4. How We Use Your Data
We use your data solely to provide and improve the Nativo service: matching you with local services, verifying community trust, and ensuring a safe local environment free from spam.
5. Data Retention & Deletion
You have the right to request deletion of your account and associated data at any time via the app settings. Upon request, we will permanently delete your personal information within 30 days.
6. Contact Us
If you have any questions about this Privacy Policy, please contact our Privacy Team at privacy@nativoapp.in.